Refund and Returns Policy

Our return policy is based on the simple principle of serving our customers with honesty and professionalism. We enjoy an extremely low rate of returns due to our upfront service and the accurate product information we provide before orders are placed.

If you need to return an item because it is not what you ordered, please contact us and we will also refund the shipping charges. You will find that we are very easy to work with and always put the customer’s interests first.

All products are covered by the manufacturer’s warranty. Warranty terms vary between manufacturers and products, so please refer to the product documentation for exact details.
If you have questions regarding warranty coverage, feel free to contact us.
Please keep all manufacturer packaging and documents to assist in communication with us—or directly with the manufacturer if needed.

Be aware that shipping and service charges are not covered under most manufacturer warranties.

Return Information

We offer free returns within 30 days for all new or unused products. Whether you changed your mind or received the wrong item, simply follow our easy return steps below:

  1. Fill out the return form and provide the reason for returning each item.
  2. Pack all products in their original, undamaged packaging and place them securely inside a box.
  3. Include the completed return form inside the package.
  4. Contact us to request a return label.
  5. Print the label, attach it to the parcel, and drop it off at your nearest pickup location.

Which Orders Return to ipad-deluxe?

Orders purchased directly from ipad-deluxe.de and delivered to your home can only be returned through ipad-deluxe.de.

Orders from third-party websites or offline sellers cannot be returned through our system.
Proof of purchase is required for all returns.

Returns Portal

For deliveries from ipad-deluxe.de to your location, please contact us to receive a free returns label and instructions, and we will direct you to the nearest available pickup station.

For return assistance, please contact:
📧 [email protected]